This Welcome Guide contains helpful information that will walk you through the basics of your new fiber Internet service. Included are useful, quick guides providing do-it-yourself troubleshooting information for fiber Internet service and details on the benefits of your new fiber Internet.
The Ultimate Home Internet
Fast, Reliable Gigabit Speeds
Unmatched Network Reliability
Same Speeds Up and Down
Work, Learn, Stream and Play Without Buffering
Use Multiple Devices, Multiple People at the Same Time
Unlimited Data Usage Without Throttling
24/7 Live Customer Service
Ethical Personal Data Privacy
Who is behind this?
Hoosier Fiber Networks is a fiber optic broadband infrastructure provider, responsible for the build out of a fiber-to-the-premise network that is anchored in Bloomington, and serves Columbus, Shelbyville, and Bartholomew County. Hoosier Fiber Networks works with communities across Indiana to close today's digital divide by building reliable fiber infrastructure that will be sustainable for the next 100 years. We specialize in developing, designing, building, financing, maintaining, and operating fiber broadband networks structured as either public private partnerships or privately funded infrastructure projects.
GigabitNow brings over 30 years of Internet connectivity and customer-focused experience to your community. Although, GigabitNow handles the design, construction, and connectivity solutions for communities as part of its own business, Hoosier Fiber Networks felt it important to bring the best possible Internet service provider to the city of Columbus and GigabitNow is proud to be of service. In addition to providing turnkey solutions for the design, construction, operation and support of gigabit fiber networks, GigabitNow's parent company IsoFusion provides full-service business and enterprise Internet, colocation, cloud services and more. We are truly one company to deal with that takes care of everything.
Your New GigabitNow Account
Your new GigabitNow fiber Internet account is easy and simple to use! The robust dashboard allows you to be in charge of your new service. Just log-in and you will find options for the following:
GigabitNow Mobile App for Network Control and Security
$15/mo
Whole-Home Wi-Fi
Wi-Fi Plus Extended
Wi-Fi 6 Router +
Wi-Fi Extender for Enhanced Home
Wi-Fi Coverage
Remote
Wi-Fi Support from GigabitNow
GigabitNow Mobile App for Network Control and Security
$25/mo
Gigabit Wi-Fi Plus
Although GigabitNow's fiber Internet service comes with everything you need to connect and get online, we also provide an optional upgrade that enhances your Wi-Fi experience and assists you in managing your home network. Read more about the advantages of adding Gigabit Wi-Fi Plus.
All of our Internet service options come with our core fiber gateway providing reliable, fast connectivity and Wi-Fi 6 technology, the fastest wireless technology available today, to make sure all your devices are connected for free. But, for the best Internet experience possible our Gigabit Wi-Fi Plus option includes a Wi-Fi 6 router that allows for 24/7 remote Wi-Fi support and our GigabitNow Mobile App so you can control your home network anytime, anywhere.
Wi-Fi 6 Router — Enhance your Wi-Fi speeds with Wi-Fi 6. It is the fastest Wi-Fi technology today and allows you to take greater advantage of your ultrafast fiber Internet connection.
24/7 Remote Wi-Fi Support — Gigabit Wi-Fi Plus includes managed Wi-Fi support. We can help with all those confusing Wi-Fi issues, including reconfiguring the Wi-Fi setup, updating the network username and password, and assisting with connecting difficult devices to your home Wi-Fi — all for you, anytime, remotely. We will be your personal technician to make sure your Wi-Fi is always working perfectly.
GigabitNow Mobile App — GigabitNow Mobile App — Wi-Fi Plus also includes a remote app for monitoring and controlling your home network from your mobile device. Enable parental controls and set up usage restrictions to keep your family safe online, create guest Wi-Fi networks, track devices and individual usage to manage your entire home network.
What can you do with the app?
Change or reset your Wi-Fi network name or password.
See the devices currently using your Wi-Fi.
Categorize your devices.
Pause the internet for any device.
Create routines for scheduled downtime.
Run a speed test.
Receive updates about any planned network maintenance.
Create a temporary or shareable guest network.
Check out our helpful video tutorials to learn more about GigabitNow's Wi-Fi Plus service and app:
ProtectIQ continuously looks for known threats, viruses, intrusions and malware across all internet traffic flowing to your individual devices. With ProtectIQ from GigabitNow your Wi-Fi is secure.
Secure
Your home network is secure with ProtectIQ from GigabitNow. Get real-time threat protection for all your connected devices.
Scans
Scan all network traffic data before getting to your devices.
Protects
Keep the most vulnerable devices protected like smart TVs, cameras and thermostats.
Blocks
Blocks intrusions, threats, viruses and malware before they ever make it to your devices.
Alerts
Get real-time notifications in the CommandIQ app if a threat is detected and blocked.
GigabitNow Equipment Comparison
Bring Your Own Router
Wi-Fi Plus
Wi-Fi Plus Extended
GigabitNow Supplied Premium Wi-Fi 6 Router
Bring Your Own Router:
Wi-Fi Plus:
Wi-Fi Plus Extended:
Remote Wi-Fi Support
Bring Your Own Router:
Wi-Fi Plus:
Wi-Fi Plus Extended:
GigabitNow Mobile App
Bring Your Own Router:
Wi-Fi Plus:
Wi-Fi Plus Extended:
Home Network Management + Customization Capability
Bring Your Own Router:
Wi-Fi Plus:
Wi-Fi Plus Extended:
Wi-Fi Extender for Increased Home Wi-Fi Range
Bring Your Own Router:
Wi-Fi Plus:
Wi-Fi Plus Extended:
Wi-Fi Plus
Although GigabitNow's fiber Internet service comes with everything you need to connect and get online, we also provide optional upgrades that will enhance your Wi-Fi experience and assist you in managing your home network.
Wi-Fi 6 Router
GigabitNow will supply a premium Calix Wi-Fi 6 Router, which will significantly enhance your experience by improving speed, efficiency, and reliability. Here’s how:
Maximizing Speeds: Wi-Fi 6 (802.11ax) is designed to handle gigabit speeds more efficiently, ensuring you get the fastest possible connection throughout your home.
Better Performance: Wi-Fi 6 can handle multiple devices at once without congestion. This is crucial for households with many connected devices like smart TVs, gaming consoles, and IoT gadgets.
Increased Efficiency: Wi-Fi 6 reduces latency, which improves real-time activities like online gaming, 4K/8K streaming, and video conferencing. This ensures smoother experiences with less buffering and lag.
Remote Wi-Fi Support from GigabitNow
Get 24/7 Wi-Fi support from the comfort of your home!
Wi-Fi Plus includes managed Wi-Fi support for your home network, including: reconfiguring your Wi-Fi setup, updating network name or password, and new device connections, remotely—anytime. Think of us as your personal Wi-Fi technician, ensuring a seamless connection.
GigabitNow Mobile App
Our mobile app allows you to manage and protect your home network like never before — all from your mobile device!
Stay protected while you’re connected with ProtectIQ & ExperienceIQ features, such as:
Enabling parental controls and setting usage restrictions to keep your family safe online
Create guest Wi-Fi networks
Track devices and individual usage to manage your entire home network
Wi-Fi Plus Extended
Although GigabitNow's fiber Internet service comes with everything you need to connect and get online, we also provide optional upgrades that will enhance your Wi-Fi experience and assist you in managing your home network.
Wi-Fi 6 Router and Wi-Fi Extender
GigabitNow will supply a premium Calix Wi-Fi 6 Router and an additional Wi-Fi extender device, which will significantly enhance your experience by improving Wi-Fi coverage, speed, and reliability throughout your entire home. Here’s how:
Extended Wi-Fi Coverage: Wi-Fi extender device will improve your home network's Wi-Fi coverage area, so you can get the same connection in every part of your home, even in those hard to reach areas.
Maximizing Speeds: Wi-Fi 6 (802.11ax) is designed to handle gigabit speeds more efficiently, ensuring you get the fastest possible connection throughout your home.
Better Performance: Wi-Fi 6 can handle multiple devices at once without congestion. This is crucial for households with many connected devices like smart TVs, gaming consoles, and IoT gadgets.
Increased Efficiency: WWi-Fi 6 reduces latency, which improves real-time activities like online gaming, 4K/8K streaming, and video conferencing. This ensures smoother experiences with less buffering and lag.
Remote Wi-Fi Support from GigabitNow
Get 24/7 Wi-Fi support from the comfort of your home!
Wi-Fi Plus includes managed Wi-Fi support for your home network, including: reconfiguring your Wi-Fi setup, updating network name or password, and new device connections, remotely—anytime. Think of us as your personal Wi-Fi technician, ensuring a seamless connection.
GigabitNow Mobile App
Our mobile app allows you to manage and protect your home network like never before — all from your mobile device!
Stay protected while you’re connected with ProtectIQ & ExperienceIQ features, such as:
Enabling parental controls and setting usage restrictions to keep your family safe online
Create guest Wi-Fi networks
Track devices and individual usage to manage your entire home network
Bring Your Own Router
At GigabitNow we don't believe in limiting you, or your options. If you would like to purchase or use your own router with your GigabitNow fiber Internet service, you can!
With the Bring Your Own Router (BYOR) option, the customer supplies their own preferred router. Wi-Fi 6 router is recommended to maximize your GigabitNow fiber Internet experience.
*Please be advised, BYOR option does not include GigabitNow mobile app, remote Wi-Fi support, or enhanced security and monitoring features that are included with Wi-Fi Plus and Wi-Fi Plus Extended options.
It’s Easy To Customize Your Home Internet. Try It Out!
Getting fast, reliable Wi-Fi and Internet is essential. We use Internet devices for everything from video streaming and social media sharing to home automation and monitoring 24 hours a day. Ensuring you are receiving your full Internet speed is important to experience the Internet to its utmost regardless if it is over Wi-Fi or connected directly by an Ethernet cable.
Sometimes it may seem like you are not getting the full speed you expect when it takes forever to upload that video or streaming Hulu, and the stream locks up right when the action is getting good. And while it's possible that there is something wrong with your Wi-Fi setup or GigabitNow Internet connection, there are other factors that may be causing a slowdown on that you should check before calling GigabitNow for help
GigabitNow fiber Internet allows you to use your fiber Internet connection to take advantage of the latest technologies like streaming, home automation to cloud services that allow you to use backup, file and data storage.
Learn more about what you can do with your new fiber Internet service, check out the following articles:
Cord cutting is the term coined for consumers moving away from classic cable TV subscriptions for their local and cable-style content, to an "over the top" solution, or Internet-streamed content solution.
Everyone can take advantage of all those Internet home smart devices with a GigabitNow Fiber Internet connection. Whether you live in an apartment building, condo, or house you can take advantage of all sorts of smart home devices and the efficiency and automation they offer.
After doing some homework you've decided to cut the cord from your cable television or satellite service provider. So now what? There are many options for streaming TV, movie and music content on the market today.
Everyday life requires and depends on a reliable Internet connection. Think about it, you use it for email, banking, streaming, shopping, research, entertainment and so much more.
We are here to help! Listed below are some basic troubleshooting solutions for your home Wi-Fi network along with answers that will help you navigate your home gateway. If you are still needing to solve any issue our customer service is available for you 24 hours a day, 7 days a week.
1-800-315-3509
support@gigabitnow.com
General Wi-Fi Troubleshooting
Make sure your Wi-Fi device is powered on.
Make sure airplane mode for your device is disabled.
Disconnect your device and then re-connect manually to your Wi-Fi service.
If the problem persists, power the device off and on again to reconnect.
Where the problem might be located:
Device
Try connecting to the Wi-Fi network with another device, like laptop computer or friend's phone. If other devices can use the network, the problem is most likely with your device.
Network
Check whether your device can connect to another Wi-Fi network, like at a friend's house or a public network. If your device can connect elsewhere, the problem is most likely with the network.
Internet
If your device connects to the Wi-Fi network but you still have no Internet, the problem is most likely with your Internet connection
When you reconnect, we recommend checking for the latest system update. Updates can bring improvements that help fix issues.
What does solid green light mean?
If the power light is solid green your device has power. If the WAN/LAN lights are solid green the device is securely connected, but there is no data traveling over the lines.
Green lights are flashing, is this a problem?
No, the gateway is using the Internet connection and sending data. In the event that the lights are red, flashing or solid, there may be an issue with your gateway.
How do I improve my Wi-Fi signal?
Pay attention to where you place your gateway device. Wi-Fi signals cannot broadcast through metal. Placing the gateway on top of a DVD player, or video game console, that has metal plates around it or on the interior, can impact your range Wi- Fi service speeds.
Does the gateway have a laser light?
Yes, the gateway uses a laser light to transmit data. If you are required to move or troubleshoot with the gateway device, please be aware of the presence of laser light. If you look directly into laser light it can cause serious eye damage. If you see that the fiber is not connected and you observe the presence of laser light contact GigabitNow immediately.
Should I use a surge protector with my gateway?
We strongly recommend the use of a surge protector with any expensive electronics that you may own, including your gateway. Even with the most stable of power systems, using a surge protector will help protect the gateway and extend its service life span.
Warning: The fiber cable is extremely fragile, please do not touch or remove this cable. Repairs for any damage to this cable will be billed to the homeowner.
For a more complete troubleshooting guide visit our
help section.
