GigabitNow Customer Support is available 24 hours a day, 7 days a week.
We will be happy to assist you.
A privately funded project to deliver fiber optic Internet to the city of Placentia.
SiFi Networks has full blessing, and permits, of the city of Placentia and Public Works department.
No, this is a privately funded project with no tax dollars used.
GigabitNow brings over 33 years of Internet connectivity and customer focused experience to Placentia. GigabitNow designs, constructs, and operates custom fiber to the home community networks. SiFi Networks felt it was important to bring the best possible Internet service provider to the city of Placentia, and GigabitNow is that provider. In addition to providing turnkey solutions for the design, construction, operation and support of gigabit fiber to the networks, GigabitNow’s parent company IsoFusion provides full-service business and enterprise Internet, colocation, cloud services and more. We are truly one company to deal with that takes care of everything.
IsoFusion is the company behind GigabitNow. A regional ISP with over 30 years of experience in Internet connectivity and an amazing range of IT solutions and expertise including, server colocation and custom data center solutions, business connectivity services fiber and ethernet connections, private and hybrid cloud, network design and cabling installation and live 24/7 systems monitoring and maintenance.
SiFi Networks is an international fiber optic network developer, who pride themselves on innovative construction methods, financial modelling and collaboration. SiFi Networks funds, builds and operates community wide state of the art fiber optic networks known as FiberCities. These networks enable service providers to deliver next generation applications including superfast Internet, video and phone through the United States and Europe. SiFi Networks has partnered with established and award-winning firms who have unparalleled experience within the construction and operation of FTTx projects.
Butler is a pioneer and leading provider of outsourced field operations, customer support, and business process solutions in the Telecommunications space. Butler will be completing the installations of in-home services in Placentia as part of the GigabitNow Placentia team.
The Placentia Fiber network is being built using technology called microtrenching, the fiber optic cables are being installed from the community infrastructure into client’s homes. Microtrenching is a really fast and efficient way of installing fiber with little disruption.
The GigabitNow Placentia network is being constructed on properties with established easements and on the side of city streets. No building will take place on residential property unless you order service.
The equipment operates at less than 80 db. That’s quieter than normal vehicle traffic traveling on the road.
The GigabitNow Placentia Network works for more than just computers. It gives you the amazing capability to stream tv, movies and music, surf the Internet using any smart device, and utilize home automation devices that make life easier and more organized. It is a state-of-the-art network for delivering data, voice, and other advanced communications services.
GigabitNow fiber technology offers fast, reliable Internet connectivity to residential and business customers. Unlike cable Internet, our connection does not limit you. There is no boosting, no throttling, no bandwidth caps on speed, sites you visit, or protocols used by your connection — just fast fiber Internet! Fiber technology is state-of-the-art and can scale to higher speeds allowing for more capabilities. Letting you do more and do it faster! Fiber Internet allows for better telecommuting, business startups, health services and educational learning.
A symmetrical connection is a 350 Mbps/350 Mbps Internet connection, which means you get 350 Mbps download AND upload speeds. Most Internet service providers, like the telecommunication companies, deliver asymmetrical Internet. They throttle upload speeds, slowing outgoing traffic to only a small percentage of your download speed. You may be able to download movies at 100 Mbps, but your cloud backups can only go to 10 Mbps. GigabitNow customers receive symmetrical Internet speeds. So, instead of other companies, providing 50 Mbps down and 10 Mbps up, we provide the same speeds up and down.
The modem device is the only powered piece of equipment that will be installed on your property. The city of Placentia is using the network for some Smart City technologies but nothing is planned at residential locations at this time.
Wireless and fiber are both fast evolving, popular technologies for distributing broadband. Fiber, however, has many advantages over wireless. Fiber can be routed to guarantee service at every home and business. Fiber is laid in-ground and is the most future-proof solution with a capacity well in excess of current and anticipated demand.
It is the responsibility of SiFi Networks to maintain and repair the fiber optic cable to the property line to each residence. However, if the cable is damaged on the homeowner’s property, then the homeowner is responsible for promptly paying for the cost of such repair by GigabitNow Placentia unless the damage to the cable is on the homeowner’s property was due to negligence or willful misconduct of GigabitNow Placentia.
Yes, GigabitNow uses Laser light to transmit data. If you are required to move or troubleshoot with the gateway device, please be aware of the presence of laser light. If you look directly into the laser light it can cause serious eye damage. If you see that the fiber is not connected and you observe the presence of laser light, contact GigabitNow immediately.
Please reach out to our support team. Unless you decide to use your own wireless equipment, every GigabitNow connection includes wireless built into our Core Fiber routers. We can review the trouble you are having and work to correct it. We can remotely customize the wireless settings to work for the layout and devices in your home if you choose our optional Wi-Fi Plus plan. Our Wi-Fi Plus plan offers the latest Wi-Fi technology and allows our support to ensure your wireless is always at optimum levels.
Yes. A missed appointment fee may be applied and will be billed by GigabitNow directly to you.
Aside from using the Internet for browsing and communicating like never before, there are a number of services you can use with your GigabitNow Internet connection. Video conferencing for work and school is simple, clear, and easy. Online gaming and online communication will work without lag or issues. Streaming television and online content is amazing and fast. You can learn more on what you can do from our Streaming Devices and Services page.
Ethical Personal Data Privacy is GigabitNow’s position on your rights as a customer and your Internet connection. GigabitNow has always worked and will continue to work to keep our network free arbitrary constraints and will keep your data and usage habits private. We will never sell or share your personal information, data usage, or impose limits on you as a customer. We continually work to find more and better ways to connect our customers to the content they want. The Internet was designed to be free and open, not controlled by monopolistic gatekeepers.
Net neutrality regulations were enacted to protect the public access to an open and fair Internet. The protections made it illegal for Internet Service Providers (ISP) to put “throttles” on certain websites (make them faster or slower), or make the public pay more to access non-preferred websites. Those protections were recently repealed by the federal government. You can read more about our position on the IsoFusion Blog.
Net neutrality is important because it helps keep the Internet open and equal — you could view what you want, when you want, on any provider (Netflix, Showtime, Hulu, etc.) you prefer. Without net neutrality, Internet content providers could legally become “gatekeepers” choosing to speed or slow certain content, or charging fees for access.
This is largely a battle between large Internet content providers such as Spectrum, AT&T, Verizon and others. Some, but not all, of these companies don’t want to be regulated by the government. Many have publicly stated that there are no plans to change existing public access policies to the Internet, but to some providers the regulations were restrictive. However, without the net neutrality regulations in place, no one really knows what these large content providers might do in the future.
This does not affect GigabitNow Placentia. We do not generate Internet content — we are only providing the mechanism through which the Internet is provided to subscribers. In doing so, GigabitNow is dedicated to the goal of providing the benefits of an open Internet to everyone while keeping the Internet free from corporate interference. More details regarding privacy and neutrality policies of our ISP can be found on the IsoFusion Blog. We urge all GigabitNow Placentia subscribers to read this statement.
We strongly recommend the use of a surge protector with any expensive electronics that you may own, including your gateway. A surge protector will help protect the gateway and extend its service life span.
Next step, you will receive a reminder from GigabitNow to setup your account and payment method along with receiving details on your selected speed plan, additional equipment and optional services.
GigabitNow Technical Support Staff (1-888-556-9712 or support@gigabitnow.com)
You can save your place in-line now so that you can be the first in your neighborhood to receive fast fiber optic Internet service from GigabitNow. You can sign-up for residential fiber Internet and telephone by visiting the order page. Service activation will start Spring 2023.
GigabitNow fiber services are like nothing you have used before. They are reliable, fast and affordable. We offer 350 Mbps, 1 Gbps, and 2 Gbps fiber service speed connections with no bandwidth throttling or limits on the data you transmit each month.
SiFi Networks technicians will be installing an Optical Network Terminal (ONT) on the outside of your home that will connect your home to GigabitNow’s fiber optic Internet. An ONT is used to separate the line of fiber from the exterior of the home and the interior of the home. It is an unpowered box mounted on an exterior wall of the home. The drop fiber runs from the street to the ONT. A shorter fiber cable runs from the ONT, penetrates the house exterior and connects to the fiber gateway on the house interior.
All of our Internet services come with our core fiber gateway providing reliable, fast connectivity and fast Core Router (Wi-Fi 6) to make sure all your devices are connected for free. Subscribers can choose to add our optional Wi-Fi Plus service, which includes a Gigabit Wi-Fi Plus Router router and our GigabitNow mobile app. Read More About Device Options
Typically the fiber will be installed on the closest external wall of the front of the home, on the opposite side from power, water, electricity lines.
We do not need to splice the fiber when it’s in the home. The fiber is connected and secured in the gateway device.
No. GigabitNow owns the equipment utilized to deliver your service. You are responsible for maintaining any equipment while in your possession and keeping it in good working condition. You may be asked to pay for the equipment or replacement in the event of misuse, physical damage, theft, or other conditions outlined in the terms of service. We ask that you return GigabitNow equipment within seven days if you cancel service, or you will be liable for the purchase price.
Not long at all. The entire process can take anywhere from 5 to 10 minutes, but is usually less than a few minutes.
No, your billing date will remain the same.
Your bill will be automatically pro-rated based on when you sign up for the service.
If you feel the need to change your speed you can do so online through My Account. GigabitNow allows you to change your speed plan once a month. For example, if you upgrade your service plan on June 1st and decide to downgrade back to original, you will not be able to do so until July 1st.
Upgrading is easy and only takes a few minutes to complete. No service trip or new equipment is needed. To change your Internet speed, you can do so online through My Account.
There are a number of factors that can contribute to the degraded Internet speeds — from your personal network equipment to using your Internet via Wi-Fi. We recommend connecting directly to your GigabitNow Placentia gateway via an ethernet cable to verify your connection’s speed. If you continue to encounter slow speeds please reach out to our customer service team at any time and we would be happy to assist you on correcting the issue. We are available 24/7 at 1-888-556-9712, or by email at support@gigabitnow.com.
During the pre-in-home installation a Butler technician will discuss with you the need for a fiber extension and your options.
The gateway is installed in interior of each home. The location will vary based on the install path.
SiFi Networks technicians will be installing an Optical Network Terminal (ONT) on the outside of your home that will connect your home to GigabitNow’s fiber optic Internet. An ONT is used to separate the line of fiber from the exterior of the home and the interior of the home. It is an unpowered box mounted on an exterior wall of the home. The drop fiber runs from the street to the ONT. A shorter fiber cable runs from the ONT, penetrates the house exterior and connects to the fiber gateway on the house interior.
You can order GigabitNow fiber Internet service at any time to hold your spot in line. In order to connect your home to the new fiber network being built exclusively for the city of Placentia, GigabitNow will need to gain access to your building. You can help us by downloading our Multi-Family Property Info Sheet and sharing it with your property owner or manager. Express your interest to the property owner or manager and encourage them to contact us. Learn more about bringing GigabitNow fiber Internet to your building.
You can order GigabitNow fiber Internet service at any time to hold your spot in line. In order to connect your home to the new fiber network being built exclusively for the city of Placentia, GigabitNow will need your HOA Board to allow us access to your community. You can help us by downloading this Homeowners Association Info Sheet and sharing it with your HOA’s Board members. Express your interest to the Board and encourage them to contact us. Learn more about bringing GigabitNow fiber Internet to your HOA.
GigabitNow offers a number of custom fiber Internet services to businesses. In addition to connectivity, we offer a variety of custom hosting, data center and cloud services all customized to your business needs. Our Internet services include:
Yes, we offer small business 1 Gbps Internet for just $99 a month. To sign-up for business service, please call 1-888-556-9712 to speak with a business Internet consultant or email sales@placentiafiber.com.
Yes. All residential Internet plans include the price for installation. Business installations are not considered standard and require a site survey to determine cost. If you want to add additional wiring from your Internet gateway to other rooms in your home, or want the home gateway installed in a location beyond the original install point, you can choose for a custom installation. You can review custom wiring and installation options.
For a customer who requested a default installation, the process will be easy. SiFi Networks will call the customer prior to their appointment to review their order and go over what to expect during installation. In some cases, installation may take multiple visits to complete depending on your installation location. Once you have been fully installed, the SiFi Networks technician will confirm your Internet speeds and activate your service. Your home or business will now be connected to the fastest fiber optic Internet in Placentia!
Learn how to set up your Wi-Fi connection on the GigabitNow App by checking out the helpful video tutorial.
Become acquainted with your new GigabitNow App. Learn how to use the dashboard from your new GigabitNow App by checking out the helpful video tutorial.
People, Places and Things are the heart of your home. The GigabitNow App allows you to tailor your connected experience and quickly navigate to important settings of your Wi-Fi through these three tabs. Learn how to use People, Places and Things tabs by checking out the helpful video tutorials.
Learn how to properly connect a wired device into your Wi-Fi 6 Fiber Gateway Plus by checking out the helpful video tutorial.
Learn how to change the network name and password of your Wi-Fi connection through the GigabitNow App by checking out the helpful video tutorial.
It’s easy! Lean how to set up Alexa with your new GigabitNow App by checking out the helpful video tutorial.
Learn how to use your network usage with your new GigabitNow App by checking out the helpful video tutorial.
Learn how to enable and disable application on the GigabitNow App by checking out the helpful video tutorial.
Learn how to set up enhanced parental control profiles on the GigabitNow App by checking out the helpful video tutorial.
Learn how to set up your guest network on the GigabitNow App by checking out the helpful video tutorial.
Learn how to perform a bandwidth test using the GigabitNow App by checking out the helpful video tutorial.
Learn more about the connected devices in your network using the GigabitNow App by checking out the helpful video tutorial.
Learn how you can set up parental controls on your home network using the GigabitNow App by checking out the helpful video tutorial.
Get acquainted with the Settings menu in the GigabitNow App by checking out the helpful video tutorial.
GigabitNow Telephone Service has the newest calling features that are professional grade with the clarity and reliability at a fraction of the cost and without all the hassle and extra charges common with other providers.
Residential telephone service includes many new calling features such as call forwarding, voicemail to email, and toll-free calling in the continental US and Canada (Excludes Alaska and Puerto Rico). Read More
GigabitNow Telephone is a month-to-month service without a long-term contract. You can cancel anytime.
Yes, we recommend using a cordless phone system with the main base station plugged into your analog telephone adapter (ATA). This will allow for additional cordless phone stations to be placed through your home for ease of use.
In most cases you can keep your existing phone number. You will need to complete a request to transfer your existing number to your GigabitNow Telephone service. There is a one-time fee for the transfer of the number. You will be assigned a temporary number for the time it takes to get your existing number transferred. Transfer time depends on the detailed information in the form that you submit and how quickly your existing carrier completes the release of that number. Some regions in the United States have their numbers “locked” by the current phone service provider. These areas are limited but do exist and limit transfer options. If this is the case your number may not be able to be transferred to GigabitNow Telephone. Check with your current provider to determine if this is the case.
All calls are rounded to the nearest six second increment. This includes all US 48, Canada, and toll-free calls. International destinations are rounded in thirty-second increments, or full minute intervals depending upon that country’s policies.
Home security systems are complex and may have problems working with a variety of alternative telephone systems. GigabitNow is a VoIP based service and these systems typically need a classic physical telephone line to function as expected. Please check with your security system provider for details on what needs to be in place when you activate GigabitNow Telephone to ensure your security system is not impacted.
GigabitNow Telephone subscribers can have as many additional phone numbers as they desire. You can add phone numbers to your service via the online signup pages. However, there is a limitation on the number of lines, or separate connections, an ATA can support.
Yes, however, there may be delays in moving to another service provider if you wish to transport your phone number. In addition, your internal wiring may have been altered if you opted for professional setup and may require your new provider to make a service call to your home to reactivate your service.
VoIP stands for Voice Over Internet Protocol. This is the process of using the Internet to transmit and receive telephone calls. Unlike traditional phone service that uses a central office, telephone poles and actual wires dedicated to your home or business telephone service. VoIP runs over the Internet. VoIP utilizes your internal network and not telephone lines.
From anywhere, you can access your voicemail remotely just call your 10-digit phone number, press #, enter the 4-digit PIN, and then press 1. In addition, you can login to your online control panel and check via the Internet where you can configure your Voicemail to be emailed to you.
From the online control panel, select ‘Call Handling’ then select ‘Scheduling’. You are then able to set the seconds before a call goes to Voicemail. There are advanced configuration options available under ‘Call Screening’.
Please refer to gbnow.net/PhonePortal for detailed instructions on how to use each service feature.
Some of GigabitNow’s Telephone service with more advanced features require compatible phones in the home. Your phone equipment may not be compatible with the service in question. Check your phone manufacturer to see if the feature you want to use will work with your equipment.
Your service depends on power to your home gateway. If power is off to that unit your phone service will not work. If your home does not have power it is likely your GigabitNow gateway does not either and you would be without phone service. This will also disable 911 calling. There are battery backup units available for your GigabitNow Telephone gateway that can be purchased and installed to help in the case of a short disruption of power. Please contact customer service if you interested in this option at support@gigabitnow.com.
Yes, you can dial 911. The information that the 911 operators receive is what you have provided for us to configure on your service. If you need to change this information, contact GigabitNow Support. If power is out in your home and your gateway is off, the phone service will not work for 911. For more information on 911 service conditions and related information please review the 911 section in the GigabitNow Telephone Terms and Conditions.
In order for your 911/E911 calls to be properly directed to emergency services, GigabitNow Placentia Telephone must have your correct premises address. This is the address you entered at the time of order for your 911 emergency address. If you move the service to a different address with GigabitNow Placentia Telephone’s approval, 911/E911 calls may be directed to the wrong emergency authority, may transmit the wrong address, and/or GigabitNow Placentia Telephone (including 911/E911) may fail altogether. If you need to change this information GigabitNow Placentia Telephone will need several business days to update your premises address in the E911 system so that your 911/E911 calls can be properly directed. Please note GigabitNow Telephone does not provide PSAP (Public Safety Answering Point) or any emergency services under any circumstances. Please refer to the GigabitNow Telephone Terms and Conditions for more details.
Yes. Unlike other telephone service providers, our GigabitNow Placentia Telephone service is delivered to your home via the fiber optic network, prioritized over regular Internet bandwidth. This means that your usage of the Internet does not affect voice quality of your call. It does not utilize the fiber that makes up the GigabitNow Placentia network system.
Generally, billing begins when the call is answered by the called party or an automated answering device (such as an answering machine or fax machine); it ends when one of the parties disconnects the call. However, some providers (e.g. those involved in calls to foreign countries) charge for a completed call when the called party’s line rings or after a certain number of rings. If such a provider charges GigabitNow Placentia Telephone, its affiliates, or suppliers as if your call were answered by the called party, GigabitNow Placentia Telephone will charge you for a completed call.
GigabitNow Telephone international calling rates change many times a month as worldwide regulation of rates is not universal. You can see the latest updated rates and when they were last updated on the international rate page.
Yes, GigabitNow Placentia Telephone gets charged for these calls and passes that charge to you.
No, you have to be an active GigabitNow Placentia Internet subscriber to use GigabitNow Placentia Telephone service.
If you are experiencing problems with a call it is important to get the following information so that we can trace the call:
Please contact customer service with this information and we will be happy to assist you.
GigabitNow Placentia Telephone is part of your existing GigabitNow Placentia fiber Internet service billing. You will see new line items for GigabitNow Placentia Telephone services on your GigabitNow Placentia billing each month.
GigabitNow Placentia fiber Internet billing only provides a summary of charges. Detailed information about your calls and charges is available via the GigabitNow Placentia Telephone online control panel. You may call 1-888-556-9712 for a paper copy of outbound toll call records related to your most recent bill. There may be an additional charge for these outbound toll call records except as otherwise required by applicable law.
There are two payment methods are available to you: credit card or ACH (automatic withdrawal from your checking or savings account).
GigabitNow Placentia Telephone is a month-to-month service without a long-term contract. You can cancel anytime.
All GigabitNow Placentia services go into suspension if a subscriber has not paid for all services in full within 30 days of the due date which is the billing date. This means that if a bill is left past due for more than 40 days the phone number(s) you have associated with your GigabitNow Placentia Telephone account could be permanently lost as GigabitNow Placentia will not continue to pay for a number on a delinquent account.
GigabitNow fiber Internet is a month-to-month service without a long-term contract. You can cancel anytime.
You will be billed and payment processed on the 15th of every month. Once your in-home install is performed by GigabitNow Placentia technicians and service is available you will begin to be billed. All services are prorated to the 15th of the month.
Yes, you can pay your bill through your account, just enter in your account number and password. Sign-in to your account at MyAccount.
Your bill date is the 15th of each month and is due upon receipt. Monthly statements will be emailed to you or, at your option, you can go to the website to view your statement each month. There is a charge of $2/month if you want a paper statement mailed to you.
All customers need to setup automatic payments. You can use a Credit/Debit card or ACH. ACH is an automatic withdrawal from your checking or savings account. To set-up ACH payments, we need the routing and account numbers found on the bottom of your check.
If you have not set up one of these methods, please call our support center at 1-888-556-9712.
Your bill is for the next month of service. The bill you receive on the 1st, is for the current month. For example, your statement sent on 1/1/21 covers service from 1/1/21 through 1/31/21. When you receive your bill, it is for the next month of service.
First, contact GigabitNow about the dispute by email (accounting@gigabitnow.com) or by mail. Please include all the necessary information and facts as to why you are not paying your bill in full. It is always better to pay the non-disputed portion of your bill and document the other. Please allow up to two weeks for a written response from the date you send a dispute.
No, there are no additional fees or charges for home installation. The only time a customer may incur extra charges during installation would be if you chose to upgrade or replace your current router to a GigabitNow router, or if you require special customization for your home installation.
GigabitNow operates exactly like any ISP (Internet Service Provider) which means that it will provide service to your home. However, the installation and operation of devices within your home, whether laptops, tablets or smart phones, will be your responsibility. We will provide detailed tips and recommendations on the website. GigabitNow will also provide online and telephone support.
There are some simple things that you can easily do at home to boost your computer’s performance.
Clear your cookies and cache. This action cleans out your computer’s temporary Internet files and will help it to run at its full potential. Clearing the computer’s cache could also help to speed up your web surfing experience. Learn how to clear your cookies and cache
Defragment your hard drive. The more you install/uninstall programs, download, move or copy files, the more fragmented your hard drive will become. To help fix this issue open up your Start menu, type in Defrag and hit the Enter key. Click on Optimize and let it run. This could take a while.
Backup or remove unnecessary files like music, videos and pictures as these can take up more space on your hard drive than other files.
Caution: Be very sure of what the files are and what they do before you delete them. Deleting necessary program files can cause software or your computer to no longer function properly.
Uninstall programs and applications you no longer use. Some of the programs that you do not use can run in the background using up needed resources like your memory or diskspace.
There are some easy things you can try that will improve fiber Internet speed. The best way is to understand your connection type and what you should expect for your Internet speeds. Learn more about your connection and speeds.
1. To allow for a better signal, move Wi-Fi devices closer to your gateway but not closer than 4 feet. The farther your device is from the gateway the more your signal strength weak and your speeds slow.
2. Only use Wi-Fi for devices that do not have wired connection ports, such as, smartphones, tablets and home assistants. Connect all other devices directly to the router. Direct connections provide faster speeds and free-up wireless bandwidth.
Place your wireless router in a central location in your home. Depending on your homes design, your gateway may not reach certain areas so try some of these options for a better signal:
4.Disable or turn off Wi-Fi devices that are not in use. Smart devices can have apps running in the background that are utilizing bandwidth.
5. Update firmware and drivers. Improve your connection by running the latest software updates and device drivers. Windows provides most driver updates automatically in Windows Update. You can also visit your network card or device manufacturer’s website to look for a Support or Driver link.
6. You can add a Wi-Fi extender to improve coverage and signal strength throughout your home.
Internet Protocol version 6 (IPv6) is the latest version of the Internet Protocol (IP). Every device which utilizes the Internet has a unique identifier known as an IP address. The unique address is a way for each device to locate and communicate to other Internet-connected devices.
IPv4 structure has been the IP standard for years. This is limited to around 4 billion usable addresses globally. Due to expansive growth with The Internet of Things (IoT), IPv6 was developed to replace IPv4. Unlike IPv4, IPv6 has more than enough addresses allowing for plenty of Internet growth into the future and beyond.
IPv4 has co-existed with IPv6 for years. There are several methods used to manage and extend the existing infrastructure:
Dual Stag: IPv4 and IPv6 can co-exist in the same devices and networks.
Tunneling: IPv6 packets are transmitted over IPv4 infrastructure and vice versa.
Translation: IPv6-only devices can communicate with IPv4-only devices.
As IPv6 is rolled-out over the next several years there will not be any impact to your GigabitNow Placentia fiber Internet service.
Most currently supported operating systems support IPv6, including:
Microsoft (PC)
Apple (Mac)