GigabitNow Customer Support is available 24 hours a day, 7 days a week.
We will be happy to assist you.
With a Gigabit connection, there should be enough bandwidth for all of your devices. To confirm you are not experiencing an issue with the GigabitNow connection to your personal network, please follow these easy steps:
When conducting a speed test, make sure you are not using the Internet for anything else. If you do a speed test while someone is streaming a movie or music in the other room, the test will be impacted, and you will see a slower result. You should also make sure you don't have any other applications running or additional tabs or browser windows open on the device you are using to test. Remember, everything uses the Internet today.
Many devices have several processes working in the background that you can't even see. It may seem odd to have to restart your device, but the testing process relies on your hardware to work correctly. Rebooting resets a device and typically helps get a better connection and more accurate test.
Go to GigabitNow's speed test site at speedtest.gigabitnow.com.
Keep a log of the results of the speed test. GigabitNow's speed test site tests Ping, Latency, Upload, and Download. You can take a screenshot or write the results down for reference later. If you choose to take a screenshot, make sure to name the file with the time and date you took the test as it will be easier to identify later.
Repeat steps 3 and 4 a few times over the course of the day and make sure to note the results and time the test was taken.
Sometimes, you may experience slowdowns because your devices are just busy working. Many times, our devices are busy doing all sorts of tasks in the background when we are not even using them. From downloading updates, syncing files, uploading your pictures, and video to the cloud, our devices are often using the Internet more than we are. When streaming a video or connecting to that video call for work, it is important to verify your family's devices are not using up the bandwidth, causing you a poor Internet experience.
If you are using GigabitNow's Gigabit Wi-Fi Plus service, you have a fantastic tool to see what devices are using traffic on your Internet connection. Using the built-in tools found in the mobile app, you may find a few devices or programs that are doing some serious downloads, making it hard for you to get your task done. If you can't figure out how to use these tools, just give us a call, it's all part of our Gigabit Wi-Fi Plus service. There are many devices available today with similar features that can help you inspect your network traffic and find those bandwidth-hungry apps. If you do not have access to either of these options and are connected directly to the fiber Internet router that was installed, disconnect all of the devices except the one you are using to see if your connection improves. Then retry each device and see if the speed is better or worse. You will be surprised by the differences.
If you need help with your GigabitNow connection, or feel you are not getting the speeds you should, please contact GigabitNow customer support. Our team is available twenty-four hours a day and are happy to work with you to find a solution.