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Troubleshooting for Better Wi-Fi Connectivity

Wi-Fi has become an integral part of our daily lives, powering our internet connectivity at home. However, it's not uncommon to encounter issues that can affect the performance of your Wi-Fi network. Let’s go over some Wi-Fi troubleshooting tips to enhance your internet speed and stability.

What Affects My Wi-Fi?

Wi-Fi services are highly influenced by the environment in which the Wi-Fi router is placed. Ideally, the router should be positioned at least waist level in an open and unobstructed area, away from metallic objects. Even the surface on which the router is placed matters; for instance, placing it on a metal object like an old DVD player can hinder the Wi-Fi signal range.

Distance is another crucial factor affecting Wi-Fi speeds and stability. The farther your device is from the router, the weaker the signal strength and slower the speeds.

Your Internet service speeds are going to be as fast as the slowest device that you have. For example, if your Wi-Fi router is the top of the line and you have a very fast fiber optic line into your home. But you are using a very old Wi-Fi capable cell phone? Then your internet speeds are going to be limited by that old cell phone.

How Can I Improve My Internet Speed?

There are several simple steps you can take to enhance your fiber Internet speed. Your connection method (wired or wireless) and the type of router you use can impact your speed. Learn more about what you can expect for your Internet speeds on the What Speeds to Expect page.

Here are some simple yet effective tips to improve your fiber internet speed:

Optimize Device Placement

Move Wi-Fi devices closer to your router, but not closer than 4 feet. Devices too far from the router experience weaker signals and slower speeds.

Use Wired Connections

Whenever possible, connect devices directly to the router using wired connections. This frees up wireless bandwidth and provides faster speeds.

Optimal Router Placement

Place your router in a central location, elevated and upright. Depending on your home's design, your gateway may not reach certain areas so try some of these options for a better signal.

  • Ensure your router faces the area where most devices are used and is at least 10 feet away from potential signal-interfering devices like cordless phones, Bluetooth devices, and microwaves.
  • The wireless router should be away from heat sources, moisture, excessive dust, extreme cold and large metal objects.
  • The front of the wireless router should face the space where most of the devices in the home will be in use.

Manage Unused Devices

Disable or turn off Wi-Fi devices that are not in use to prevent them from consuming bandwidth unnecessarily. Some smart devices can have apps running in the background.

Update Firmware and Drivers

Improve your connection by running the latest software updates and device drivers. Windows provides most driver updates automatically in Windows Update. You can also visit your network card or device manufacturer’s website to look for a Support or Driver link.

Consider Wi-Fi Extenders

If you're struggling with coverage in certain areas, consider adding Wi-Fi extenders to improve signal strength and coverage throughout your home.